When people think of Mexico, they picture everything but Japanese food. Mexico is a country proud of its culture and its cuisine which is one of the most famous in the world. However, the franchise that is named to be the best in Mexico is Sushi Itto, a Japanese food restaurant chain. It is not the most likely of winners, but it went through the competition stages at home on Mexican soil. Later the franchise was nominated to compete with other franchises in the world and also came out first. It is not as much the franchise as the man who is the franchisee – Omar Yunes.
Omar Yunes started to manage just one restaurant, and the chain has reached 13 restaurants in different cities. It is a small chain in general, so 13 restaurants are quite an impressive number. Omar Yunes is a hands-on franchisee who changed the way the relationship between the franchise owners and the franchisees work.
He believes that hospitality and catering businesses need to be held to high standards for any restaurant to succeed considering how competitive the industry is nowadays. He communicated with his managers every day and created a way to measure success and performance at each of his restaurants. There are also clear training guidelines which allow managers to be more effective when training new staff members.
Omar Yunes believes that his managers know what they are doing so there is no need to micro-manage them. However, he is very approachable if there are issues people need to discuss with him. His initiative and decisions caught the eye of his boss, the CEO of Sushi Itto. They recognize the importance of this kind of work. It is because of franchise holders like Omar Yunes business thrive and become successful.
Dedication and passion for excellent service are significant. This franchise holder has both of them and then some. There is no sign that the franchise will stop with just 13 restaurants since Omar Yunes is always looking for new business opportunities that would work well in the future of the representation of Japanese cuisine in Mexico.